I recently had the pleasure of experiencing exceptional customer service from Gumbies, and I felt compelled to share my positive experience.
I had ordered a pair of womens boots from Gumbies, and unfortunately, there was a mix-up in the order. However, what truly set Gumbies apart was the way they handled the situation.
Vicky from the customer service team promptly recognized the error, apologized sincerely, and not only rushed a new, correct order to me but also insisted that I keep the incorrect order as a gesture of goodwill. This unexpected act of generosity and commitment to customer satisfaction has left a lasting impression on me.
The quality of the products aside, it's the dedication to customer happiness and the proactive steps taken to rectify a mistake that make Gumbies stand out. In a world where such genuine customer care can be rare, Gumbies has earned my trust and loyalty.
Thank you, Gumbies, and a special shoutout to Vicky for turning what could have been a frustrating experience into one that showcases your company's integrity and commitment to customer delight. I'll be a loyal customer and will happily recommend Gumbies to friends and family.
Fed up with wearing slipper that got wet from just "nipping out to the bin" etc I invested in a pair of Thredbo boot slippers after an ad popped up on my screen..
I wrongly ordered my shoe size which when they arrived felt too big..I immediately packaged them back up and exchanged for a size smaller....perfect!
I'm now going to order a couple of pairs for birthday presents and another pair, Quokkas this time (just for me !)
I prefer the "boot" type slippers rather than ones without a back to them, but that's just my preference.
Gumbies forever for me now!
And what a good idea that insoles can be bought to extend my Gumbies life ,which I've just found out from seeing them on the site today
My wife loves them
So comfortable, don't make your feet sweat.
Very comfy and warm